HotdogUp — Support

🎮 About the Game

HotdogUp is a fast-paced platformer where you guide a hotdog character upward through an endless series of platforms. Tap to jump, hold to charge for higher leaps, and dodge sauce attacks from ketchup, wasabi, and water stations. Collect accessories as rewards and compete for the highest score!

🛠 Troubleshooting

Before reaching out, please try the following:

Update the App — Ensure you are running the latest version from the App Store.
Restart — Close the app completely and restart your device.
Check Connection — A stable internet connection is needed for purchases and leaderboard features.
Reinstall — Delete and reinstall the app. Your purchases can be restored via the Restore button.

❓ Frequently Asked Questions

How do I jump higher?

Press and hold in the center of the screen to charge your jump. The charge bar shows three tiers: green (1x), orange (1.5x), and red (2x). Release to jump.

How do I remove ads?

Tap the "Remove Ads" button on the game over screen, or when the interstitial ad appears. It's a one-time purchase of $0.99.

I paid to remove ads but they're still showing.

Tap the "Restore" button on the game over screen to restore your purchase. Make sure you're signed into the same Apple ID used for the original purchase.

How do I change my hotdog character?

From the main menu, tap the character selection button to browse and choose between Mr. JJ, Jane, and Han.

🐞 Report a Bug

If you've found a technical issue, please open an issue on our GitHub repository. Please include:

Your iOS version (e.g., iOS 18.x)
Your device model (e.g., iPhone 16 Pro)
Steps to reproduce the bug

📩 Contact Support

For billing questions, account issues, or private assistance:

Email Us